FREE OF CHARGE- BIGGEST LIE EVER!!!

Log a complaint for my bank cards plastic that is peeling off that I cannot use the card, got an email saying it will be replaced free of charge as per email below, however got charged R110.00 for a replacement card. Bunch of ******* if you ask me:

Dear Miss Nel,

We refer to your correspondence regarding the quality of your FNB Gold Cheque Card that was recently delivered.

I would like to thank you for bringing this matter to our attention and thereby affording us the opportunity to investigate the matter and highlight such shortcomings to the relevant department to prevent a re-occurrence of this nature in the future.

Please accept our sincerest apologies for the inconvenience caused.

Kindly be advised that we have requested for a replacement card to be ordered for your account free of charge as a gesture of goodwill.

Please note that the card will first go through the manufacturing and embossing process which can take a day or two. Once the courier company receives your card, they will contact you to schedule a delivery date/time and request a delivery address from you. The courier company has a turn-a-round time of 3 to 5 working days for delivery.

Should you not receive feedback within the next 7 working days, please do not hesitate to reply to this mail and we will gladly do a follow up on your behalf.

We trust that this email finds you well.

Yours sincerely, Evasen Padayachee. FNB Consumer Core Banking.