1 reviews | Active since Jul 2018
FREE interest for delayed Paypal withdrawels for FNB - clients must suffer!
Bad communication and delayed payments for Paypal withdrawels just so that FNB can accumulate and hold onto your interest that they get for FREE.
I was told personally that they can choose to do this at their leisure - ****** what the "terms" say and they deliberately hold onto it longer. I've been using FNB for paypal as I'm a freelancer and have been using the paypal method for over a half a year and ALWAYS get my fund on the 4th day latest!
An FNB advisor also stated that it will be up to 4 days. Being a freelancers waiting a month for my salary myself and dependent had to have no food or money over the entire week and weekend and STILL no funds in my account!!!
The lack of respect for clients is absolutely appalling and WE as clients are the ones who YOU as banks rely on! Start treating us better damnit!!!
Why the hell should I run after MY money? Your paypal section I keep dealing with seems to consist of ONE staff member: * Zanele Mahlaba
Why the heck is there not any management contacting me when I send complaints and only deal with Zanele??? Clearly she cannot assist and only does copy past jobs of "terms" but I know for a fact from the advisor that I spoke to previously via mobile and in the banks that you guys are *******ly not meant to hold onto money THAT LONG as it's only because you want FREE INTEREST which belongs to your clients!
SORT THIS OUT NOW! I mailed about 10 times and my final one was to ask what time I'd be receiving my funds... NO response...
I seriously am SO sick of FNB for going ahead and doing their own ********... Truly ****e service as I need to nag this Paypal service every... single... month! And they didn't even BOTHER to reply to my previous complaint.
You think I like ranting and complaining? I have work to do and a dependent to take care of! "Loving the shoddy service."
Good day Samantha McCabe,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Pay Pal for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Samantha McCabe,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Pay Pal for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
