1 reviews | Active since Feb 2013
"Free" data ??
<p>On Wednesday 22 Jun I received an sms from FNB Connect apologising for the bad reception and intermittent Data access the day before. the sms stated they will be providing me with 50 mb free data by way of apology. Downloading my account statements today I noticed that I had in fact been charged for this "free" data! On top of this my Connect debit order bounced for no good reason (there were sufficient funds in my account) and so I called Connect to find out whether I still needed to pay or if it had now gone through. I was told to pay via online banking. I tried to do that but could not figure it out and so decided to call FNB enquiries to find out why the debit had bounced in the firt place. After 20 minutes on hold the operator could not tell me why. I was then transferred back to Connect on my request as I was told that they can assist me in making a payment. The Connect operator that answered said she could not help me and gave me a phone number to call, which turned out to be the FNB enquiries number with which I had just been on hold for 20 minutes! I called Connect again and was finally able to make a payment, and decided to download my statements because the amount was irregular. And so the puzzle pieces fall into place.</p> <p>Thanks forthe "free" data FNB Connect!</p>
Good Day
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 984966
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)
Good Day
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 984966
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)
I received an e-mail this morning stating that FNB tried to call me but it went to voicemail. How ironic that their troubled network is now preventing them from getting through to me. I was asked to provide a different number they could call me on. I don't have an alternative number so I responded stating when I will be available to speak on my same number. No response and no phone call yet. I've already wasted too much time on this nonesense.
I received an e-mail this morning stating that FNB tried to call me but it went to voicemail. How ironic that their troubled network is now preventing them from getting through to me. I was asked to provide a different number they could call me on. I don't have an alternative number so I responded stating when I will be available to speak on my same number. No response and no phone call yet. I've already wasted too much time on this nonesense.
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address this
Problem and hopefully we don’t have this occurring again.
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address this
Problem and hopefully we don’t have this occurring again.
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)
There has been another missed call. As I stated in reply to the previous e-mail regarding a missed call, I am not available to speak in the mornings as I am in lectures and meetings. Please call me, on my same number, after 13:00.
There has been another missed call. As I stated in reply to the previous e-mail regarding a missed call, I am not available to speak in the mornings as I am in lectures and meetings. Please call me, on my same number, after 13:00.
I received another missed call from FNB to which I again rep**** stating that I am not available to take calls before 13:30 every day because I am in lectures and meetings! I just saw another missed call that came in during a lecture when my phone was on silent as it always is before 13:30 EVERY DAY as I communicated twice already, this being the third time.
No one ever responds to my e-mail and FNB keeps calling at inappropriate times!
I received another missed call from FNB to which I again rep**** stating that I am not available to take calls before 13:30 every day because I am in lectures and meetings! I just saw another missed call that came in during a lecture when my phone was on silent as it always is before 13:30 EVERY DAY as I communicated twice already, this being the third time.
No one ever responds to my e-mail and FNB keeps calling at inappropriate times!
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address an will be making contact with you shortly and advised to contact you as your requested time.
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address an will be making contact with you shortly and advised to contact you as your requested time.
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)