UM
Ug M
1 reviews | Active since Dec 2020
13 Dec 2020, 05:58
*****uollent amount debited from customer's Covid cashflow relief account
SUMMARY Amount owing on Covid relief: Approx R39131 Interest rate 7% Expected Monthly interest : approx R228 Actual interest charged: R1005
HISTORY OF QUERY 3rd Dec: Phoned fnb on *** Explained situation to agent who verbally agreed that an incorrect interest amount was charged. She advised that SHE will escalate matter to rectify. Advised that fedback takes 3 working days and will forward to me any comms received thereafter.
9 Dec No feedback, reference or any formal acknowledgement of complaint received. So this time I email FNB with query
10 Dec I contact FNB and they say no history of complaint.
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Replies (2)UM
Ug M's updateReviewer Update
17 Dec 2020, 09:0117 December 2020
FNB emailed and stated that the interest is correct despite my reasoning. Still waiting to be contacted with satisfactory response
FNB emailed and stated that the interest is correct despite my reasoning. Still waiting to be contacted with satisfactory response
UM
Ug M's update17 Dec 2020, 09:01
Reviewer Update
17 December 2020
FNB emailed and stated that the interest is correct despite my reasoning. Still waiting to be contacted with satisfactory response
FNB emailed and stated that the interest is correct despite my reasoning. Still waiting to be contacted with satisfactory response
UM
Ug M's updateReviewer Update
21 Dec 2020, 07:3420 Dec
Received notice of escalation (11 working days after initial complaint)
Received notice of escalation (11 working days after initial complaint)
UM
Ug M's update21 Dec 2020, 07:34
Reviewer Update
20 Dec
Received notice of escalation (11 working days after initial complaint)
Received notice of escalation (11 working days after initial complaint)