**********LY SWIPES AND FNB TELLS ME 10 WORKING DAYS TO GET MY MONEY BAC****

<p>I want disciplinary action taken against PHIWE AND PAUL SELAGHLEDI! At the ***** department ********** . Disgusting, pathetic and pure arrogant service from these so called customer service agents!!! they need to fired!!! they have no idea how to deal with upset customers, they antagonise and frustrate a customer even more!!! </p> <p>Apparently he doesnt have a direct number, or ext and goes on to tell me do I know what an extension is!!!</p> <p>as he is telling me he doesnt have one!!! how does one consultant put through a call to a manager without an extension, I must just call the call center number! His tone and manner in which he spoke to me, knowing how upset I was,was unacceptable. My card number was used at Davenport wimpy for R700 at 6 pm today! I am at home in Midrand with my physical card! when he gets on the phone, he is asking me what is the issue!! FNB you should get customer service lessons from Discovery Health! Cannot wait for Discovery to open their ban**** beyond fed up with people that work at FNB! I honestly dont know where these agents are found and how they are trained!!! since when doesnt the consultant brief the manager about an irate customer! since when does a manager get on the phone asking "what is the issue"!!! the call was at 6.26pm today and I want a copy of this call!! I have already put my complaint on fnb website and FACEBOOK fnb page!! He said his manager is Refilwe Khumalo who apparently is sitting at home when I asked to speak to her. When I asked for him to spell me his surname, he went through so quickly and i asked for him to repeat it he cut the call!! I havent received a call back since!!! FNB advertised that they are only bank that will reverse any unknown transactions reported when you contact them, where in the ad does it say 10 working days!! its my salary!!! and I must wait for it when I reported it already, as soon as I saw the sms I called!! what is the point of the sms and calling and reporting to have my card cancelled but my money not reversed!!! FNB can investigate in their own time!!! I need that money NOW!!!im not leaving this! I will email and post on social media till I get a proper responseand my money back! I will spam every contact email of FNB's!!!</p>