NM
Nokulunga M

1 reviews | Active since Feb 2017

27 Feb 2017, 15:33

**********ly sold me a cellphone contract without my knowledge

<p>Last week a debit order came into my account for an amount of R129.99 for a galaxy cellphone. I called FNB today to find out where is this debit order coming from as I know nothing about it, only to find out that the debit order is from FNB, apparently I ordered a cellphone from them. I'm not sure if I'm shocked or angry or both. My own bank is now *****ing from me also. The bedit order bounced back, and they charged me for a returned debit order fee as well. You are a joke. This is the reason why I moved my salary and my business account from you guys. I need this debit order stopped, the fee you charged me returned, and my credit record cleared as soon as possible if you know what is good for you! you open accounts on people's name without them knowing? is that how deperate you are?</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Feb 2017, 08:49
Official

Good day Ms. lungimabu

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***