********** unauthorised debits in my account after FNB advised to cancel card and have new one but still happening without details of new card given .

I am so disssapointed for 5 month been explaining same thing to me than 20 consultants on the secure chat I only transacted in September with Dollar Thrifty Car Rental and they then debited my account unauthorised. I reported the matter and I asked to lodge a debit dispute did that and I was told to cancel my card so they can not have excess did that and got new card. In November same company debited my account I informed FNB Premium reported the case to *****. I then ask the consultant how did they gain accessss when I was informed they won't after I changed cards they could not answer and refered matter to ***** till to date have had no response from their ***** department. In December again Dollar Thrifty debited my account alerted them again only thing am always told is I must log a dispute answers to how they gain access they do not come with it and just tell me matter is reffered to ***** in the mean time should file a dispute while in the process this is affecting me money wise as it's creating negative balance at time and money coming into my account settles that and they send me from pillar to post when I want to claim my money back. What kind of controls do they have clearly it's failing us as their clients and I have not received a response from their ***** department ever since I notified them of such. Today I woke up to 3 debits in my account from the same company I again reported this as ***** cause it's the fifth time and still they have not controlled this matter rather keep on telling me. I must file a dispute and contact ***** that has been zero assistance to me from the begging and I am very tired of this now am still waiting for the dispute of December still no results from them and again today filed another and I will be told of 5 to 7 working days they will pass and when I enquire I will be told to send an email to the same email address that will give you same automated response it's pathetic service. Our accounts are vulnerable to anyone if this can occur several times and no action is done to prevent it from happening again and no explanation has ever been given to me and in cancelling my card in September I was assure they won't be able to transact in my account using the old card details bbt they still do and I need answers my money is gone and it's tough times and won't tolerate their waiting period of investigation that does not yield result after you wait a long period for your own money. Strengthen your controls as you much as you being inovative ,however we loosing our money and trust in your services and it inconviniances one planning when you allow this merchants to do as they please just access our funds am not as happy client at all right now till this is sorted and being assured it won't happen again and explained how it happened.