BS
Bianca S

1 reviews | Active since Feb 2011

06 May 2015, 11:14

********** Transfers

This morning at 09h16 R541.00 was debited as a payment from my account for another persons credit card. I was transferred from pillar to post to 5 different divisions and they could not figure out the problem, we then discovered that FNB had taken without my consent money from my account and paid it into my Husbands Credit Card. We are married out of Community of Property, My account is not linked to his credit card and as such this money was **********ly taken out of my account. When I asked for the money to be placed back into my account which it must rightfully be done I was told that this was not possible. Further I was advised while on the phone with the call centre manager that the funds had been released for transfer back into my account, it has in fact not been! I am extremely angry at the fact that money has been taken from my personal account and paid into another persons account this is completely unacceptable and I demand that action be taken to correct this and prevent it from ever happening again! I have now been inconvienenced at the gain of FNB! I have been a loyal customer for over 12 years, have never missed a payment the service that I have received is disgusting

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 May 2015, 11:28
Official
Hello Steynbi,

We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.

This matter has been escalated to FNB Card to be investigated.
Your complaint ref number is 678517.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)