********** transactions unresolved since 30/12/2016
<p>As I stand in the La Lucia Branch to yet another rude person shamilla singh, arguing as to why they have not given feedback on my unauthorized debit, Zac himself telling me he'll assist me but goes on lunch, this is the second time I have posted on hello peter, its one thing for the acting manager Zac to apologise for the staffs treatment and attitude but nothing is being done, promises have been made for feedback and reversals to be done, but I am seeing zero results, , furthermore advised that a reversal request was processed 2 weeks ago but no refund in my account, on top if this being charged bank fees for an account under investigation and a bounced debit charge of R75 </p> <p> </p> <p>I feel that I am being held accountable for actions out of my control. Could a senior manager call me</p>
Good day Ms. catherine-paul
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. catherine-paul
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
This seems to be your standard response but nothing is ever done below response over a week ago
Jan 17, 2017
1 week ago
Good day Ms. catherine paul
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ********** .
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): **********
E-mail: **********
This seems to be your standard response but nothing is ever done below response over a week ago
Jan 17, 2017
1 week ago
Good day Ms. catherine paul
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ********** .
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): **********
E-mail: **********
Jan 17, 2017
1 week ago
reference number: ********** one one one zero seven six zero
Jan 17, 2017
1 week ago
reference number: ********** one one one zero seven six zero
Good day,
I think the time for pleasantries is over, If you took the time to review this and the previous post that you also responded to you would see they are one and the same,
Its quite clear that you are happy to send the same standard response but not resolve them, neither this nor the previous response has been resolved, I dont know what is so difficult to comprehend ?
I will now put this in point form to make life a bit easier.
1. Resolve my 2 debit disputes 0
2. Refund my bank charges (why i should be billed for an account under investigation is beyond me)
3. Refund my R75 taken for a debit not being successful (this would have been successful should these debits not have been allowed as requested they were stopped) AGAIN NOT DONE
4. SORT OUT LA LUCIA BRANCH (I would reccomend training and soft s****s, but that will be of no concern to me once this has been resolved, IF it is resolved)
I hope this is simple enough for comprehension, if not CALL ME as initially stated.
Good day,
I think the time for pleasantries is over, If you took the time to review this and the previous post that you also responded to you would see they are one and the same,
Its quite clear that you are happy to send the same standard response but not resolve them, neither this nor the previous response has been resolved, I dont know what is so difficult to comprehend ?
I will now put this in point form to make life a bit easier.
1. Resolve my 2 debit disputes 0
2. Refund my bank charges (why i should be billed for an account under investigation is beyond me)
3. Refund my R75 taken for a debit not being successful (this would have been successful should these debits not have been allowed as requested they were stopped) AGAIN NOT DONE
4. SORT OUT LA LUCIA BRANCH (I would reccomend training and soft s****s, but that will be of no concern to me once this has been resolved, IF it is resolved)
I hope this is simple enough for comprehension, if not CALL ME as initially stated.