********** Transactions that FNB refuses to take accountability

On the 3 August, around 9pm my purse got ******, and immediately I cancelled my credit and cheque card(***7523) on the FNB app, you can imagine my horror when I was simply browsing through my app and I saw that there had been several transactions that had taken place on my credit card, all these were as follows:

Nyl Plaza 412 R158.00 Capricorn Plaza 412 R167.00 Kranskop Plaza 412 R168.00 Baobob Plaza 412 R182.00,

Immediately I called the credit card ***** line and thereafter the lady had stated that she would hot list the card, however on the 9 August I was shocked to be woken up in the AM's. All the above transactions were now being taken off my cheque account. I called the Report *****, and demanded an answer however the gentlemen that answered said that they are investigating the matter, and he then provided me with a number to call and he assured me that no further transactions will be taking place as these ones had already gone off. I thought perhaps maybe I had not used the app correctly, then I ended up cancelling one of the new cards that I had actually ordered on the app on the 9 August and reordered a new one, as FNB had only followed up to inquired on delivery regarding my credit card, which they delivered the 10 August.

On the 10th August, I received notifications on the app stating that the all the transactions were reversed, however the funds never went back to the cheque account that they been taken from, I only saw R173.00 only reflecting on my credit card and increased amount of EbUCKS.

Then on the 11 August I received further notifications on my app stating that the following amounts had been taken out of my cheque account:

Pumalani Toll 412 R38.00 Carousel Toll 412 R171.00

Immediately I called the report ***** line again, the consultant this time around then emailed me a form to fill out and submit back to the credit and debit card ***** claim. Then on the 12 August I received further notifications of the following ********** transactions as follows:

Stomvoel Toll 412 R29.00 Pumulani Toll 412 R38.00 Pumulani Toll 412 R38.00 Carousel Toll 412 171.00 Carousel Toll 412 171.00

I called the Report ***** line again after these transactions and again the consultants stated that they are investigating the matter and that they will be no further transactions, then this morning I woke up to discover another further 8 transcations were taking place off of my account

NYL Plaza 412 R158.00 NYL Plaza 412 R158.00 Capricorn 412 167.00 Capricorn 412 167.00 Kranskop Plaza 412 R168.00 Kranskop Plaza 412 R168.00 Baobab Plaza R182.00 Baobab Plaza R182.00

I called the Report ***** number again and again I was transferred to two other consultants, and all they could provide me is that this matter was being investigated! I am very frustrated that now my account is standing at an excess of -R1,5k that the bank now claims that I owe them!