1 reviews | Active since Mar 2010
********** transactions on my credit card
The FNB security controls have failed by allowing unauthorised online transactions go off my card. Transactions are supposed to be authorised on the app, by two ********** transactions went off my card, without my approval. I have reported to FNB, who acknowledged the ********** transactions, but have failed to explain how it happened. Major fail for FNB online security. Good case for the press. reference number ICF191830.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)