********** transactions by FNB

FNB has now two months in a row deducted huge amounts of money from MY MOTHER'S account to pay MY credit card on which I already paid the monthly amount due.

After it happened last month she contacted FNB (because she did not know it was used to pay my account), concerned about the payment that she did not approve. The help she got from the online bankers was shocking!!

Both these transactions were **********, because neither one of us approved or signed for any money being transferred from her account to pay my credit card. FNB is of no help at all in this matter and says it is because my mother has signing rights on my account!! How does signing rights on my account give FNB permission to use HER money to pay MY credit card which was already paid???

And not only do they not fix the problem, they charged us R100 each for non-payment!!

Ridiculous! The ombudsman is going to hear about this!! After last months complaint they obviously made no change!! According to the one lady at FNB someone at FNB had to manually put this transaction through.