********** transactions

I was at work 27 November,and a ton of FNB inContact msgs came in. Multiple transactions going off my card. Immediately I contacted FNB and was transferred to the ***** department and given a case number with a 5-10 working day turn around time. They can’t reverse the transactions and these companies are in Cyprus. FNB has always been great at providing excellent service but this right now is a major **** up. How can they not be able to reverse the transactions, investigate and refund ? By the tme they’re done investigating the funds would be irreversible from those **********. I even got an sms from FNB later in the afternoon about suspicious transactions and whether they were valid. An agent contacted me. I need my money back.