********** transactions and bad bad service

********** activity on my account with no help with FNB. In one week - 2 ********** transactions were processed on my account. The first, an online payment however no OTP was NOT sent to my phone. The second, R2057 transferred out my account on the day I get paid. The call centre staff can just tell me it was done in a branch however I can prove I was at work the entire morning. When I go to a branch - I get no helpful feedback. Also incurred a charge of R70. I cannot get my money back on the same day even and am told I have to wait and also I HAVE TO FOLLOW UP?? Customer service?? The agent assisting me phone rings and she stops listening to me to answer her phone. Over the past few months I have had the worst experience with this bank - my account not being debited when it is supposed to and then I get threaten with being handed over!! And then money being taken out my account without my consent. I have been a client for 26 years but because I do not bring in millions I am not treated fairly. I question about what happens if debit orders go off my account and bounce due to these ********** transactions and no one can give a solution. I would not even rate FNB one star!! They get a ZERO from me!!! How do I trust a bank like this with my money? How can I not get help when I am trying to pay you?? This is ridiculous!!