********** transactions allowed even though my cards are cancelled

FNB is the last place to bank with. I was ****** at a mall on the 1st of May and they took my bag which had my bank cards. Few moments later, money was withdrawn from my account. I immediately cancelled my cards from my banking app and planned a visit to the bank. Couple of days later, I found out that these ****s were still transacting on my personal account even though my card was cancelled so I took a day off and rushed to the bank.

I was told by the ***** division that they would investigate and give me feedback within 10 working days. On the 3rd of June, I got a statement from the bank via email and now my business account was being used for transactions that amounted to R1400. I was assured that it won't happen again and that I'd be refunded within 2 weeks.

However, on Saturday I got my statement again and this month my account is now on minus R2600. I'm tired of going to the branch because all they do is make me call the ***** division. I've tried calling myself but they put you on hold for longer than 20 minutes - it's unbearable.

I've been an FNB customer for 4 years now and I'm very disappointed in their service.

They are allowing these ********** to continue transacting on my accounts and claim to be investing without giving me any feedback.