********** transactions

On the 1ste of December Fnb informed my that suspicious transactions was tried on my account from PayPal.. I informed them the transactions was unknown to me... Yet on the 2nd of Dec one of the transactions was successfully debited to my account... Taking all off my available funds from my account.. I contacted the bank and a ***** case was opened, as at this moment I am left with no funds in my account for my debietorders after I explained it to thr person whom I contacted... When I followed up this morning I was informed that my case was not yet assigned to anyone, meaning they have not even started with anything while I stranded with no money and no card... How can this be good client service? I expected more from a bank I have been with forever...