1 reviews | Active since Nov 2016

11 Nov 2016, 12:52

********** Transactions

<p>A ****** card of mine (which had been cancelled) around the end of May 2016 had been used in June 2016 to make ********** purchases at tolls. I had notified FNB ***** and submitted the ***** document. I received payment back for these transactions. I thought that the card transactions had been cancelled correctly by the ***** centre, however I recently (11 November 2016) identified additional toll purchases. I have submitted a ***** claim for these recent transactions, however, these transactions should not be recurring if transactions with that card had been cancelled correctly. This is unacceptable.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Nov 2016, 14:08
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is *** .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)