********** Transactions
<p>A ****** card of mine (which had been cancelled) around the end of May 2016 had been used in June 2016 to make ********** purchases at tolls. I had notified FNB ***** and submitted the ***** document. I received payment back for these transactions. I thought that the card transactions had been cancelled correctly by the ***** centre, however I recently (11 November 2016) identified additional toll purchases. I have submitted a ***** claim for these recent transactions, however, these transactions should not be recurring if transactions with that card had been cancelled correctly. This is unacceptable.</p>
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is *** .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is *** .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
