KR
Kobela R

1 reviews | Active since Apr 2014

14 Jun 2017, 13:18

********** transaction ignored in FNB query loop

<p>FNB has paid a merchant money from my account (leaving me with a negative balance), now my complaint is just bouncing from email to email in their departments and no one can explain how it was authorizednor take responsibility!</p>

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Jun 2017, 14:00
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards,

Complaints Resolution

Naomi Petersen

*** (option one)

KR
Kobela R's update14 Jun 2017, 14:09
Reviewer Update

Naomi, I have responded to your email with copies of my existing communications with FNB