NM
Nonkqubela M
1 reviews | Active since Feb 2015
04 Sept 2019, 08:46
********** transaction at an ATM
Good Day As of today I am still waiting for FNB to refund me my money for a ********** transaction that happened at an FNB ATM. This is the last response I got from them, please can you advise when you will pay back the money.
Dear ******XX
Please refer to the attached letter, for you to sign and return for us to process a refund to your account as a gesture of goodwill for the number of years your account has been with FNB.
Please take note of the security tips to assist and prevent future incidents taking place.
The signed letter can be emailed back or fax ***.
Regards
Risk Management
Complaints Resolution Team
Card *****
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Replies (1)
FNB (First National Bank)'s replyOfficial
04 Sept 2019, 11:30Good Day,
Thank you for taking my call earlier.
As per our telephonic conversation the ***** matter had been resolved on the 23/08/2019.
You mentioned that you will be vising a branch closest to you to verify the information provided.
If you have any enquiries please do not hesitate to contact FNB Contact Centre on *** for assistance.
Regards,
Hello Peter Complaints Team
***
Thank you for taking my call earlier.
As per our telephonic conversation the ***** matter had been resolved on the 23/08/2019.
You mentioned that you will be vising a branch closest to you to verify the information provided.
If you have any enquiries please do not hesitate to contact FNB Contact Centre on *** for assistance.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply04 Sept 2019, 11:30
Official
Good Day,
Thank you for taking my call earlier.
As per our telephonic conversation the ***** matter had been resolved on the 23/08/2019.
You mentioned that you will be vising a branch closest to you to verify the information provided.
If you have any enquiries please do not hesitate to contact FNB Contact Centre on *** for assistance.
Regards,
Hello Peter Complaints Team
***
Thank you for taking my call earlier.
As per our telephonic conversation the ***** matter had been resolved on the 23/08/2019.
You mentioned that you will be vising a branch closest to you to verify the information provided.
If you have any enquiries please do not hesitate to contact FNB Contact Centre on *** for assistance.
Regards,
Hello Peter Complaints Team
***