********** transaction allowed to be processed
<p>On 3 separate occasions now ********** transactions have been allowed to come off my account. I lost my cheque and credit card in Sepetember and cancelled them immediately within an hour of losing them. Since then transactions amounting to roughly R1500 have been processed by FNB for these cancelled cards. On sunday, again 4 transactions went through on my cancelled cheque card for a sum total of R302. I tried to contact their ***** department on Monday but it was unavailable as a result I logged a complaint which according to them would receive a response within 24 hours. Yet only today (Friday) did I receive a completely pointless email. Each time this occurs I have to go through their ***** department and wait 5-10 working days for completion of an investigation. Why is this even considered a necessity when FNB's idiotic processes and/or staff allowed ********** tranactions with CANCELLED cards. This is entirely FNB's fault. Not only is this grounds for a lawsuit but also an apt example off FNB's poor service delivery and and unprofessional staff. Please refund my money immediately! None of this due process nonesense seeing as FNB cannot follow these themselves.</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
This is simply not good enough. I can tell you precisely what will happen:
1. A consultant will call me.
2. They will switch me through to your ***** department.
3. Your ***** department will send me documents tha need to be completed (even though it is obvious that these transaction are FNB's fault)
4. Once the documents are completed I will send them in and it will then take 5-10 working days to return my money.
This is unacceptable. I want my money back immediately. If not, this will need to be taken further.
This is simply not good enough. I can tell you precisely what will happen:
1. A consultant will call me.
2. They will switch me through to your ***** department.
3. Your ***** department will send me documents tha need to be completed (even though it is obvious that these transaction are FNB's fault)
4. Once the documents are completed I will send them in and it will then take 5-10 working days to return my money.
This is unacceptable. I want my money back immediately. If not, this will need to be taken further.
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)