NB
Nokuthula B

1 reviews | Active since May 2016

12 May 2016, 10:27

********** Transaction

<p>This is ridiculous, it is my second complaint about the same thing for such a big company to fail solving its problem is a digrace. How can a bank accepts a merchant copy that is not even signed from an unknown company as a proof of transaction. I need a slip to say what i actually purchased from this company not just a merchant copy that says nothing. They even refuse to give me the companies contact details so i can contact the company myself since they are useless. Dhlamini Simphiwe and Manamela Kwena from ***** department were not of any assistant instead they asked me to phone the dispute department that you can never get through to. I need my money back or give a proof to say this ********** transaction was made by me or you can just give me the companies name and i can do your job for you. Useless company with useless employees. sis</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 May 2016, 11:56
Official

Dear Bohlela,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 921267.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)