********** TRANSACTION

R3000 was taken off my cheque account last Wenesday the 10th July. Called my private banker early Thursday morning to query the transaction early Thursday morning and she advised that she could not see where the noney went to as it relflected as a manual adjustment with my card no as a transaction description. I was then put through to the ***** department. Was put on hold for 35 minutes and a query was logged.

Called in the next day and i was put on hold for 18 minutes with a recording stationg that they high call volumes! High call columes to the ***** department??? How many clients are being de*****ed?????? Eventually got through to them and was told mynquery will be escalated with an SLA of 5 to 7days. Response from pvt banker on the 7th working day is that they still awaiting feedback.

Called today and still waiting for her to call me.back with feedback.

VEEY DISAPPOINTING SERVICE FROM FNB....JUST SHOWS THAT YOUR MONEY IS NOT SAFE WITH THEM ...COS THEY STILL CANT PROVIDE INFO AS TO WHO TOOK THE MONEY AND WHERE IT WENT TO. NEITHER CAN THEY PAY BACK THE MONEY AS THIS OS A BLATANT ***** CASE!!!!