1 reviews | Active since Sept 2017
********** transaction
Good day
I'm VERY disappointed with fnb ***** department. I have been calling that number since yesterday and with no response. One cannot stay on the line for more that 10minutes waiting for someone to answer, this call is not for free and it doesn't even give you an option to get a call back. This is one department that should have the average speed of answer of 3sec as it deals with ***** that could be happening in someone's account and not wait over 10 min for someone to answer. I'm surprised that when u apply for a loan or credit, they answer within 30 seconds or get a call back immediately but when u want to report a crime it's another story. I demand that someone calls me back asap.
Regards
Keneilwe Mokwena ********** 861 ********** 090132
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to the relevant department who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to the relevant department who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)