********** transaction

Today I received a notification for a transaction that I didn’t process. When I contacted FNB I spoke to Jarred, he advised that I will be billed an amount of 330.00 to reverse the purchase and I am not guaranteed that I will receive the amount (R1164.00) for that purchase. My question was why am I being billed 330.00 for a transaction I didn’t process, I was then told that alternatively my call can be transferred to the ***** department for the matter to investigated further. My call cut while waiting to be transferred. I am sickened by the treatment I am receiving from FNB, if this is how you treat your clients, make them pay for reversing ********** transactions. I don’t want to be part of the FNB family any longer.