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Mthabisi M

1 reviews | Active since Jan 2014

28 Aug 2018, 09:50

********** Sneeky Fees

On the 27th of August 2018 4 debit orders were deducted from my account just hours before my sallary was paid into my account. My sallary got paid then the next day FNB unpaid all 4 debit orders charging me R400 in penalty fees when there was money in my account. To make it worse these debit orders all amounted to R600 and FNB took R400 in penalty fees. This is ridiculous what kind of a bank does this? Please FNB give me back my R400 this is ridiculous, I've been a loyal customer for more that 9 years and this is what i get?

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Aug 2018, 11:34
Official

Good Day Mthabisi ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and feedback will be provided shortly.

I do apologise for any inconvenience caused.

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Regards,

Client Experience Team

Email address: ***

Tel number: ***