********** POS transactions

I have a huge complain regarding the POS transactions on my private cheque account. Sometimes when I do POS transaction the money is reserved and go off my account. AND when the merchants bank their money in few days time the same transactions goes off again from my account? on the 04/04/2018 I did 4 transactions from different merchants and all was reserved and on the 07/04/2018 same transactions went off my account and deducted my money. I reported these matter to my private banker and the team and nothing has been done, each time I follow up with them they don't give me any valid feedback or progress regarding my complain. Same problem happened again with the 2 transactions I did on 01 May 2018 and 03 May 2018. Now I am sitting with minus R110 as a penality fee for unpaid POS transaction which was also reserved previously and the money went off my account. I have been experiencing these issue ever since my account was upgraded to private and there was never such thing when it was a gold. I didn't notice all along and I only opened my eyes with these recent transactions. How could POS transaction reserved from the account and the merchants goes into your account again when they bank. The private banking team told me that they don't have any control on these and my statement balances?

The other problem I have is regarding my bank statement. The date is mixed on the online banking. Between the 03rd and the 04th you see the 01st? How could these be possible? I cannot present my online statement to a third party. On 09/05/2018 I downloaded my statement and send it to my email and the last message I got says "Your HOMELOAN account statement was sent successfully to your email? HOMELOAN NOT CHEQUE ACCOUNT? I need my statement to be audited in full from day 1 when these account was opened and I need all my money back before I close these account. I told the private banking team that I will open an account at ABSA and they didn't do anything about it. I need feedback ASAP, I am tired of these account, recently when I receive an income into these account I transfer it to another account cause am afraid that FNB ******* merchants will ***** my money.