********** online transaction ( faud call centre)

I called the ***** call centre, spoke to MBALI who was not helpful at all. I then asked to speak to a team leader KABELO LELOPE who was even worse than a consultant he did not advise that there is a form I need to fill up or the process until I called the next day to follow up on the query. they then gave me another number to call. I was pushed from pillar to post. so appalling, me as a client calling in with all the frustration there is no help, no empathy nothing, I am actually disgusted with how my situation was handled. should I come teach telephone etiquette there. I suggest you people listen to my calls. I'm pretty sure I could save FNB a lot of clients really. if I could give a minus 1 star rating I would.

I mean at first I couldn't get a case ref number because system was offline, however after losing my **** I was given a ref number. like ***?