1 reviews | Active since Mar 2011
********** National Bank
I'm so furious with Fnb I have no words to describe...
I used to have a personal Cheque Account, Business Account, EBucks and Credit Card. I used to mainly use my business account and having done so FNB closed my Cheque Account with money in without notice, phone call nor email and kept my balance of my money that was in my account which they said they deducted for a debit order for Dstv which Dstv never received the money and Dstv Black listed me. I settled Dstv myself but FNB never returned the money to me as I was told by the branch manager at the time that "The money stays in Fnb's account if my account is closed". They also closed my EBucks account which had 25 000 Ebucks or so, obviously so I couldn't purchase anything. My business was doing well but they never loaned me a cent when needed to grow my business more or purchase a vehicle and FNB's moto is we say YES to loans. I withdrew my Business Account moneys and paid my small Credit Card balance I owed Closed my accounts and went across the road to Standard Bank and within an hour walked out with a R70000 personal loan to buy a car and not even from my own banker.
Today 3 and a half years later I went to purchase a vehicle ive been waiting 6 months for and I'm told by the finance company FNB has a judgement in my name for R2900 odd for my FNB Credit Card and been handed over to their attorneys. To this day since I settled my account have not had 1 email, phone call, sms nor statement and told by their attorneys I must pay otherwise they wont remove my name which means I cant get my car. Ive been at the bank and on the phone the whole day and got absolutely no where because of Incompitent service from Bank Manager to Counter Clerk to Customer Care to Credit Card Division to Card Collection to Attorneys and not 1 person can provide me with any statements and as to why this money is owing and all I get is I must pay for something that was settled years back.
FNB must be battling if they so hard up for money that they have to take from their clients and I see I'm not the only one on here that's been threw this.
I will settle for a second time tonight but I will definitely take all these matters up with my Attorneys, make it public to all Media and social networks, lodge a complaint with Ombudsman and settle this in Court until the matter is resolved properly and professionally as I feel its definitely not lawful, highly ******* aswell as against my rights.
Never in a million years will I use First National Bank again and if anyone is thinking about it don't be a stupid fool.
Hello Quinton74 ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello Quinton74 ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
