jV
jacques V

1 reviews | Active since May 2013

28 Oct 2015, 08:35

********** National Bank

I made an inquiry around my credit card last month and the payment plan I had set up. So upon my inquiry I was told that I cannot cancel the payment plan. Reason for wanting to cancel is that I pay the card manually and even more than the required monthly amount. <br> <br> I was then advised that if the card will be up to date on payments the amount of the auto payment will not be deducted. So I made sure that the account is up to date and still the R1000 went off. Best thing of all that R1000 is nowhere to be seen on my credit card account or statements just like last month. <br> <br> I would really like to know where that money goes to as In this case it looks alot like ***** to me.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Oct 2015, 08:52
Official
Hello pastykie2807,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Credit card who will provide you with feedback.

The reference number is 799142.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)