SP
Sean P

1 reviews | Active since Sept 2017

12 Sept 2017, 14:29

********** loans on my name

FNB has ********** loans on my name and their collection attorneys, and care@fnb and their complaints department has failed to respond to me about the matter. I have been calling from pillar to post, to get the matter sorted and the only thing the can tell me is they don't deal with it. So if Mpho Khubeka, Refilwe , Fortune, Mbonlani and Eugene Van Rensburg could not assist me and send me from pillar to post, with not even one attempting to assist me or listen, there service is simply that it is for the wrong department. I want the original contract that they claim I loaned money from them. Their service is pathetic in that they cannot even respond to me and that is why I have no accounts or business with FNB.

Is this how you really help people? or is that just marketing. What do I have to do to get your attention and the matter sorted.

********** / **********

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Sept 2017, 16:00
Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)