GA
Genevieve A
1 reviews | Active since Nov 2017
06 Dec 2018, 09:52
********** LOAN APPLICATION ASSISTANCE
Good day
I have been on the line with FNB the entire morning regarding a ********** loan application that happened at FNB Cape gate. The service I got was pathetic at one stage I was asked: " What must we do about it?". I have tried calling the branch ( with no luck). I AM CLOSING MY ACCOUNT WITH FNB SEEING THAT MY PERSONAL INFORMATION IS EASILY ACCESSIBLE TO **********!!!! I will not accept the fact that a loan application was made without my knowledge at FNB CAPE GATE AT 08:59.
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FNB (First National Bank)'s replyOfficial
06 Dec 2018, 12:33 Good Day GenevieveThank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologise for any inconvenience caused. Ref : *** Regards, Client Experience Team Tel number: ***
FNB (First National Bank)'s reply06 Dec 2018, 12:33
Official
Good Day GenevieveThank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologise for any inconvenience caused. Ref : *** Regards, Client Experience Team Tel number: ***