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mpho M

1 reviews | Active since Jan 2014

30 Nov 2015, 10:27

********** into my account but the bank don' care

i will like to raise my concern and lay the complain to this bank,and also want to warn people about the safety of their money into this bank.<br> i have been a loyal client with FNB since 2006,i have never had a problem with their service until lately when the is a debit order or the amount of R99.99 that goes off from my account ,i tried to notify the bank that i don't know nothing about the debit order and i did ask them to notify me with any debit order that want to go out of my account ,they don't even bother to check with me if i do know the people who debiting into my account they just allow ever tom **** and harry to do as they please,it doesn't matter whether those people changed their name every time i block them but the fact that they use one amount,i think it was fair for NB as my bank to check why such a small amount going out,i tried to talk to them with this matter try to show them that the is a ***** going on into my account ,i am now going to lay an official complain wit banking ombudsman for FNB i trusted them with my money but they allow ********** happening into my account .

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Nov 2015, 12:45
Official
Hello koketsomj,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Banking channels who will provide you with feedback.

The reference number is 823057.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)