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Barbara B

1 reviews | Active since Aug 2015

06 Aug 2015, 14:48

********** FNB ATM withdrawal

A total amount of R15900-00 was **********ly withdrawn from my FNB bank account at the FNB ATM in Allen's Nek Retail Park. The amount was withdrawn in a series of smaller withdrawals on the 3rd and 4th of July 2015. My card was with me at all times and I did not receive notifications of the transactions per sms as is usually the case - except one on Saturday morning, 4 July 2015. I reported the theft at the FNB branch in Constatia Kloof. After a month I was informed that the bank does not accept responsibility. How is that possible??? I am a senior citizen and cannot afford to lose such an amount of money. Is this how the bank treats its customers??? Needless to say I will never advise anyone to put their money or trust with this bank.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Aug 2015, 15:29
Official
Hello BarbaraBrauer,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Premier banking who will provide you with feedback.

The reference number is 737041.

Regards
Complaints Resolution
Melinda Duvenhage
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