********** FNB ATM

On Friday 4 March 2022, i deposited money into my son's account, however the transaction was not successful and I did get the money back nor was my son's account credited. I was using an offsite ATM located at a reputable tertiary institution. I went to the FNB branch as I was advised when I called FNB premier banking. ATM/ADT/BCR form was sent on my behalf by a very friendly branch Manager. To date I have not heard anything nor has my son's account been credited with the R7000 that I deposited. I need my money back, if all the offsite ATMs are unsafe to use we should be notified as customers. FNB please credit back the money, I am hoping this will assist in fast-tracking the process as the consultants cannot assist via phone. I do not have time to go to the branch and queue for a follow-up.