********** document

I sent an email to the ***** department of which Marcus Ramotlou was the person to assist me. I sent him the documents which is clearly ********** documents but the response I received from him was that the letter was verified by the author. I complained that I was not happy with the response. Fadeela Thomson then received this email of which she then just forwarded this urgent matter to ***** Focus. The second response I received was again from Marcus Ramotlou with the same message. THIS IS ABSOLUTELY ABSURD AS WE SUSPECT ***** BUT FNB IS USELESS TO ASSIST and the people ***********.