LT
L T

1 reviews | Active since Feb 2015

05 Feb 2015, 09:55

********** Deductions on Accounts

I have had 11 deductions processed on my FNB account without my authorisation. There are companies that have been deducting account with R99. 99 every month for the past 6 months. These companies are AG Life, Zindisa and MKJ marketdo. I have never signed anything with these companies but my bank FNB allowed them to deduct my money without any proof. Clever enough these ********* deduct R 99.99 which will not reflect on transction notification unless you study your statement. It means our money is not safe with FNB if they could allow a bunch of ********* to deduct money on our accounts. sadly this seem to be happening mostly on FNB accounts. The question is why doesnt FNB ask about loaded debits or even make a customer aware of whats happening in your account. When i called the FNB call centre the agent said its not the banks responsibility to stop, refund and look after the money. So then why are we keeping our money in the bank.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Feb 2015, 10:12
Official
Hello Albert6070,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 575176.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)