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Sharlene N
1 reviews | Active since Dec 2018
25 Mar 2021, 09:07
********** debits
I have a fnb facility revolving loan with fnb. When this was activated I called the bank to set a debit date. For the past 2 months fnb has been debiting my account **********ly before my debit date and pay date. This is resulting in return debits and charges on my account. I have tried to contact fnb numerous times but can never get to the correct person and have been pushed from pillar to post and have the phone dropped in my ear. I did not authorize any early payment to be done on my account. Fnb contact me urgently!!!!
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Replies (2)SN
Sharlene N's updateReviewer Update
26 Mar 2021, 08:52Qi am appalled at the lack of professionalism and customers within FNB. I am not an illiterate person and fully understand the concepts of debits dates. I have been a customer with fnb for over 10 years and you cannot tell me that they would not know my pay date. For one of your employees to contact me and tell me a debit order date was not yet set after me calling fnb in January to arrange is blatant lies. Fnb does not know how to deal with customers. I need some one in higher authority to contact me
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Sharlene N's update26 Mar 2021, 08:52
Reviewer Update
Qi am appalled at the lack of professionalism and customers within FNB. I am not an illiterate person and fully understand the concepts of debits dates. I have been a customer with fnb for over 10 years and you cannot tell me that they would not know my pay date. For one of your employees to contact me and tell me a debit order date was not yet set after me calling fnb in January to arrange is blatant lies. Fnb does not know how to deal with customers. I need some one in higher authority to contact me
SN
Sharlene N's updateReviewer Update
02 Apr 2021, 19:04No response no contact!!!!!!
SN
Sharlene N's update02 Apr 2021, 19:04
Reviewer Update
No response no contact!!!!!!