********** debits by discovery

I'm not happy with how fnb handle things , specifically when it comes to debits, last month , I went to their branch in fourways after trying to call their customers service and not getting through.

I was helped by a certain lady , I wanted to reverse debit order and block /stop it to from discovery . The lady told me it's been done but to my surprise discovery somehow deducted premiums I didn't authorize again and they did twice .

I use fnb banking because I trusted them but if I'm betrayed like this by my very own because they are supporting discovery to debit money without my authority then I don't need to bank with them anymore ... I understand that discovery is family to fnb but that has nothing to do with me , your loyalty should lie with me not them ... I want my money and I want it reversed as in yesterday or else I'll have no choice but to report both of you to ombudsmen for this matter...I will not call your customer service again only to stay on the line for 39min without answer or drive to your branch ... I want my money now