********** DEBIT ORDERS STILL NOT REFUNDED

For the last 18-19 months I have tried to get resolution from FNB for money that was **********ly taken from my account to no avail. I have gone to the Randburg branch, they call some department which asked me the same questions they asked me before, promise to look into the matter for my money to be refunded but NOTHING happens. My last visit last year I demanded to see the Manager, they printed statements, we went through the transactions in questions, marked it, i left when assured that my money will be refunded. Meantime FNB deducts money from my account for services they do not render! i emand my monthly charges and the money deducted from my account via ********** debit orders for which you did not have any authorisation for me to honour.<br>