BT
Bakang T

1 reviews | Active since Mar 2018

30 Mar 2018, 19:12

********** debit orders from RNM and DOUBLEJCE allowed by FNB.

I have an account with FNB and have been their client for a couple of years now, I've been getting unauthorised debit orders in my acccount, in February it was from RNM Holdings in which they took R95 from my account, I reversed and cancelled the debit order. This month I just got another unauthorised debit order from DOUBLEJCE amounting to R89. I don't know how FNB allowed this to happen because they had said I have to authorise all the new debit orders in my account, how was I not alerted about this supposed new debit order?? This is just substandard service....

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Mar 2018, 10:36
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***