1 reviews | Active since Mar 2018
********** debit orders from RNM and DOUBLEJCE allowed by FNB.
I have an account with FNB and have been their client for a couple of years now, I've been getting unauthorised debit orders in my acccount, in February it was from RNM Holdings in which they took R95 from my account, I reversed and cancelled the debit order. This month I just got another unauthorised debit order from DOUBLEJCE amounting to R89. I don't know how FNB allowed this to happen because they had said I have to authorise all the new debit orders in my account, how was I not alerted about this supposed new debit order?? This is just substandard service....
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
