1 reviews | Active since Oct 2013
********** debit orders
I am very unhappy with ********** debit orders going on in my cheque account. This month alone I have 3 unauthorized debit orders ranging from R99 to R129. I was able to reverse all of them through the app. What really surprises me is FNB is improving this feature on how we reverse these debit orders. Why not put a feature that allows me to approve debit orders? It’s not that hard you just need a service and a few screen to approve or decline a debit order.
Good Day Muvhuso,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to your private banker and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Muvhuso,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to your private banker and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
