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Muvhuso M

1 reviews | Active since Oct 2013

20 Aug 2018, 07:26

********** debit orders

I am very unhappy with ********** debit orders going on in my cheque account. This month alone I have 3 unauthorized debit orders ranging from R99 to R129. I was able to reverse all of them through the app. What really surprises me is FNB is improving this feature on how we reverse these debit orders. Why not put a feature that allows me to approve debit orders? It’s not that hard you just need a service and a few screen to approve or decline a debit order.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Aug 2018, 09:18
Official

Good Day Muvhuso,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to your private banker and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***