********** Debit Orders

An unauthorised debit order has went off my account and the reference is VH Var VH, when I called the bank I was given a name and number Jeremy de Bruin (sp), I have never heard about this company or this name and unfortunately I do not know what the debit order is for. Which clearly means my money is not safe with you guys. I called your call centre and did not get any assistant besides being sent back and forth to numerous agents. Your agents cannot even give me proof that I did consent to this debit order which is clearly evident that it is **********. I have been through complaints here on hello Peter and I am not the first one to complain about this company and yet nothing has been done. I cannot be calling your call centre all the time to be reporting unauthorised debit orders cause it clearly means you guys do not have proper controls and yet we pay charges for the appalling service you provide. It is a waste of my money and time. Bearing in mind that calling your call centre is not free. Do not tell me about PASA I do not know who that is I do not bank with them but you guys. I am not willing to pay charges for the reversal or stopping of these debit orders. Your ***** department is totally USELESS and *********** including your call centre agents. Even placing this complaint is very inconvenient considering the fact that I have wasted the past two hours complaining about this debit order. I pay charges the for services you provide to me they are not free. You guys forget that FNB is not the only bank in SA. You guys need to stop ripping us off, what happens to the old lady who does not even have internet banking and does not get any communication for any unauthorised debit orders less than R99. It is clearly evident that you as a bank are gaining something from these ********** debit orders, how dare you pay someone without my authorization. You are not doing me a favour by banking my money!!! I am sick and tired of this mediocracy, you guys need to sort this out!! Note that you do not even deserve a rating of 1 out 5, if there was a way of publishing this without a rating I gladly would.