1 reviews | Active since Oct 2017
********** Debit Order by FNB Loans
Every time I called the call centre to reverse a debit order by FNB Loans that was not authorised I get pushed around. 03/10/2017 I spoke to Noko Mtshalo, she advised it would be reversed in 3-5 days 05/10/2017 I spoke to Nosipho Mbiyo she advised it would be in my account on the 09/10/2017. 09/10/2017 I spoke to Nomsha Thwala, she advised it would be escalated and in today. Today I called many times and after holding for long periods the agents cut the call when I am put through. Phumsile Mhlanga refused to assist me but transfered me to another agent which meant holding on for a further 10 minutes.
Please provide the necessary training and s****s for your employees and return my monies.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference *** was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference *** was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)