AS
Andy S
1 reviews | Active since Jul 2011
19 Aug 2019, 10:11
********** debit order
A ********** debit order went out of my account with absolutely no knowledge or authorization by myself. 1. Why is a new debit order not authorised by myself via the mobile banking app? 2. Why is no authorisation needed to pay money out of my account when authorisation is required for me to query such a transaction? 3 Why is FNB uninterested in the obviously ********** transaction? 4. Why am I told to deal with the company involved when I know nothing of them, and given a number by FNB that does not exist?
Is this good service as a Premier customer?
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Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
19 Aug 2019, 10:33Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply19 Aug 2019, 10:33
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
AS
Andy S's updateReviewer Update
19 Aug 2019, 11:05Just been on the PASA site where I read that the bank HAS to contact me for any new debit order. I was **** to by Lee. I want a full investigation done and an official apology with assurances from a senior level that authorsation from me will be required in future.
AS
Andy S's update19 Aug 2019, 11:05
Reviewer Update
Just been on the PASA site where I read that the bank HAS to contact me for any new debit order. I was **** to by Lee. I want a full investigation done and an official apology with assurances from a senior level that authorsation from me will be required in future.