********** debit order.

If I could give fnb negative stars I would!

I am absolutely annoyed with FNBs insurance department. I had cancelled my insurance with them as I was doubly insured, everything was sorted by the 5 July With the sales manager. He assured me that my money would be refunded and that all future debit orders would be stopped.

I waited for my refund nothing happened I assumed because of the cancellation I would have to just be patient. On the 25 Jul to my astonishment an fnb notification comes through that once again they debited my account.

Once again I have to pay double for insurance because I am already insured. Furious and completely annoyed, i email the sales manager and I receive no response. I then phone him, I had a big event planned for the weekend, additionally! I wanted the money back immediately as I am an fnb customer and it should be an instant payment.

I eventually try to call the manager, and I can’t get through, I try again, and tell the consultant to direct my call, she first wants to take a statement for my problem, eventually, after wasting my time she says oh you wanted to speak to “said manager” I then had to hold on the line for a good few minutes again before he answers.

He tells me it was a problem from the claims department as he forwarded the cancellation on the 5th. And assured me he would sort it out.

I then get an email from said claims department. No subject no body, just my cancelled policy! 21 days later! I then forward this email to the sales manager and tell him, there is no information about my refund or when it will be done. And I tell him that he must guarantee my money to be repaid by the end of business as I am an fnb client. It shouldn’t be a hassle for my money to reflect. In the email, I detail that I have an important event I need to see to. He then assures me that it would be paid by the end of the day or the during the course Saturday.

Needless to say no refund was I am extremely annoyed with the pathetic incompetence shown by fnbs insurance department.

I got my partner to come over to fnb as I had never had any issues with them, he is on a higher level of banking than I am and our bond is also with fnb, so they get a pretty penny from our accounts. I am actually at the point where I want us to take our banking somewhere else.

1) they ddnt cancel my policy when they were supposed to someone ddnt do their job! 2) stole money from my account with unauthorized debit order! 3) no reversal when they said they would! But when they take your money there can never be any issues! And they want it immediately.

VERY QUICK TO TAKE YOUR MONEY! Not a care in the world to return ****** money!