1 reviews | Active since Jul 2017

30 Nov 2017, 06:36

********** DEBIT ORDER

What a bad way to start the morning

There is a debit order that went off my account with reference Parrow VH and my ID number.

Who approved that,where did they get my details because I don't know of such and I never approved anything of that sort.

Can I please get my money back,it's R109,I need it urgently,you actually taking me off my budget.

This is so *********** of you,failing to secure my money,seems its like my money is not safe with you. Can I please be refunded urgently.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Nov 2017, 09:52
Official

Hello Kimmy-c-Sithole ,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)