EL
Elizabeth L

1 reviews | Active since Jan 2015

31 Jan 2015, 12:08

********** Debit on my account

FNB, without consultation unilaterally moved funds from my savings account to my current account to rectify a debit balance because the bank didn't put a hold on funds for an authorised cheque purchase.<br> <br> I don't have time to check my statement every day and I have always assumed that the bank put a hold on funds that have been authorised via a POS terminal.<br> <br> I am now left with no money for the month because of their ********** actions.<br> <br> So much for caring about loyal long standing customers.<br> <br> FNB please not that I will be changing banks

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Feb 2015, 08:06
Official
Hello Dudliz,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 615263.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)