GT
Greg T

1 reviews | Active since Nov 2010

31 Mar 2015, 18:21

********** Debit - *********** FNB

I reported a ********** debit from my account to FNB which has been happening for several months with amounts ranging from R98 to R99. FNB made me complete a form of dispute and claimed that they will be investigating the matter and refund me all my money. <br> <br> This month the very same company that is supposedly investigated by FNB has in one day debited my account 4 times. With 3 debits of R99 and 1 of R98 this is a total of R395 and a lot of money.<br> <br> Now i doubt if FNB is able to protect my money, i mean i have brought this to their attention, either they cannit protect fnb users money or they have something to gain.<br> <br> Can someone from FNB tell me if there are forms i need to complete to close all my accounts and i also want all those debits reversed. <br> <br> I was told a phone call system for future debits was implemented to avoid this, but i had no phone call from fnb i however have 4 debits that went of my account. Next time please allocate this to someone that is honest or atleast know what they are doing.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Apr 2015, 08:39
Official
Hello greg448gp,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 660230.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)