********** custody deduction in FNB account that FNB wont allow me to report.

A debit order was made called "custody fee". This card was under debt review and was no longer being used for my banking. Since there was no money now I am being charged an additional reverse fee and then debited a further fee account . FNB ***** wont let me lay a charge saying its a debit order matter. I go to debit order and they say no debit order was made and I must go to premier account to dispute the charges. Premier banking will not dispute the charges until have cancelled the debit order with debit order cancellations. I call debit order again and then I told that I the debit order does exist and must be disputed with Premier. Premier tell me to go to ***** where I am told again its an issue for the debit order. I go back to debit order then am told that this is a transaction and not a debit order. Its passed 5pm and I am too tired to fight this matter anymore. I have gone back and forth between ***** hotline, premier banking and debit order disputes from 14:47 till 17:38. I was charged charged 115 Rands for not having money in my account that I was in the process of closing since the 1 of June. The deduction was made on the 25th of June. I spent over 100 in airtime and am no closer to a solution. This is an absolute disaster considering a ********** deduction was made that I am not even allowed to lay a charge at the FNB hotline. I am very disturbed by all this especially since I am in the process of closing the account and now suddenly a charge is being allowed to go through further lengthening my stay with FNB.