********** Credit Card Transactions

I contacted FNB Credit Card to report ***** on my account over 3 weeks ago. My card was cancelled and i have a new one. However, I am still receiving notifications of *****elent transactions being processed on the previous credit card. i have also not been credited with the ********** transactions that I reported. i have requested feedback through various channels about 3 times and I have heard nothing back. Does this mean that FNB does not care and I will not get my money back? FNB should then advise its customers before opening their account that they will not provide sufficient security to prevent ********** transactions and the customer will lose whatever money was accessed **********ly from their account. In addition, my online banking profile keeps getting blocked and they cannot explain what the problems is. Every time I need to login, I need to spend an Hr with the call centre to unblock my account before I can do anything. I am no longer confident in being an FNB customer and will have to move my accounts to a more secure bank.